![]() This may damage the printhead, causing the printhead layers to separate, requiring replacement of the printhead. If it still under warranty then Contact HP for warranty service rather than do the above procedure as HP might deny warranty coverage if you soak the printhead. Although some of these may have worked for some users, they have great chances of causing damage.Īlso, check the warranty on your printer. I would specifically suggest NOT doing the following, for the reasons specified. I have seen some reports that letting the printer sit overnight can recover issues with black ink not printing after changing a cartridge.Įdit - I have seen variations of the above that suggest some alternatives. After reinstalling the printhead and the cartridges you may need to run up to three cleaning cycles from the front panel or toolbox to restore proper operation. Put the printhead back in the printer and then reinstall the ink cartridges. A clean coffee filter works well for this. Remove the printhead from the water and gently dry the electrical contacts with a lint free cloth. Gently put the printhead nozzles down in the water and let it soak for ten minutes. Remove the printhead and wipe any excess ink on the printhead with a damp tissue. This printhead soak method DOES NOT apply to printers that have fixed, non-removable printheads such as the following:įor printers listed above with fixed printheads, if all the standard troubleshooting steps have failed it may help to manually clean the printhead as described in the video in the post here. ![]() HP Photosmart Premium e-All-in-One Printer - C310a HP Photosmart Premium TouchSmart Web All-in-One Printer - C309n HP Photosmart Premium Fax All-in-One Printer - C309a HP Photosmart Premium All-in-One Printer - C309g HP Officejet 6500 All-in-One series - E709 HP Officejet 7000 Wide Format Printer Series - E809 The following applies to printers with individual ink cartridges and separate removable printheads. If your printer or printhead are still in warranty I suggest you Contact HP for warranty service as the following may be considered by HP to invalidate your warranty. If the problem is still present then soaking the printhead as described below may resolve the issue. Turn the printer on and allow it to go through any required initialization. With the printer turned on and idle unplug the power cord for thirty seconds, then plug the cord back in. Perform a hard reset as follows: turn on the printer and wait for any printer motions to stop. If the above does not resolve the issue the initialization following a hard reset may. (Thanks to this suggestion.)Īfter checking the above run up to three cleaning cycles from the toolbox or printer front panel. ![]() If they are protruding the ink supply will not make proper contact with the printhead carriage. Make sure these scraped flush with the body of the cartridge. There are four small orange plastic tabs remaining from removing the cap, two each just above and below the ink port. Business PCs, Workstations and Point of Sale SystemsĪfter checking the vents turn the cartridge over and inspect the bottom side.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.The printer was purchased from HP Home Store on, with a 2-year warranty (which has expired). I am old and not very computer savvy. I can still use the printer's scan functions, so I know the wireless printer is talking to my wireless pc. All of my ink cartridges are full and I would hate to loose the $$$ spent on them, if I need to get a new printer. actually the wireless icon is not on the printer screen but to the left of the screen. My wireless icon on the printer is not lit, which may be why the installation isn't complete. I downloaded OJ8600_1315-1 to update the drivers (its in my download folder) but I do not think it is installed because I did not see the figure 3, in the install window example. Plus the message (when turning on the printer, does not show the main screen (with all the icons) I have followed all the recommended steps, 3 times, but it does not respond. The message on my printer screen reads: printhead appears to be missing, not-detected, or incorrectly installed. Business PCs, Workstations and Point of Sale Systems.
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